If you’re traveling by train and your train is delayed, it’s annoying. But what many people don’t know is that Deutsche Bahn will compensate you for this after a certain period of time. According to the passenger rights in force in this country, if you are delayed by 60 minutes you will receive 25 percent of the ticket price paid back, and if the delay is 120 minutes it is even 50 percent.
For years you had to apply for compensation by post or via a Deutsche Bahn service center. This was complicated and time-consuming. The railway has now integrated the function into the “DB Navigator” app. But it is not obvious there at first glance.
Below we will show you step by step how to apply for compensation via DB Navigator.
DB Navigator – Claiming passenger rights: This is how it works
- 1
Open your ticket in the DB Navigator and scroll down until you see a red button that says “Trip feedback.” Then tap on the three dots next to it.
- 2
Select the “Edit order” option from the menu that opens.
- 3
Now scroll again until you see “Passenger Rights” and then tap “Apply for compensation”.
- 4
On the next screen, select the menu item “Submit an application now”. Then answer the questions the assistant asks you. At the end you can have a copy of your application sent to you by email.
In another tutorial we will show you how you can secure your rail account with two-factor authentication.
Cover photo source: ifeelstock /depositphotos.com
