The FritzBox sends various information to AVM when the diagnostic function is active. But what data does the company actually receive?
By collecting diagnostic data from users, hardware and software manufacturers can identify errors and improve devices and applications. However, it is often not entirely clear what information companies receive and how the diagnostic function can be deactivated. On the routers A lot of sensitive data flows – because as the central point in the home network it is responsible for providing the Internet to all devices. Of course, this also applies to the popular ones FritzBoxes to. But what data do the routers send to AVM? And how can the diagnostic function be switched on and off if necessary?
Where can you find the diagnostic function?
When setting up the FritzBox, users first determine whether the diagnostic function should be active or not. To check your settings for the FritzBox diagnostics, call up the router menu by in the address bar of a browser and log in with the device password. For older FritzOS versions, click on the three dots at the top right and activate them extended view. Select from the menu on the left Internet and access data as well as the rider AVM servicesto access the diagnostic settings. The function can be switched on and off here. click on View diagnostic summary, save a text file on your device where you will find all the submitted data. This includes the product ID of your FritzBox, the software version and numerous configuration details. However, the router does not transmit WLAN names and passwords to AVM.
What data does the FritzBox transmit?
The FritzBox sends data about the firmware version used to AVM – this is important so that the device recognizes and installs updates. Then there is the diagnostic data already mentioned: Anyone who activates it voluntarily helps AVM to improve the product, for example by sending error reports to the manufacturer. By checking “Diagnostics and Maintenance” you allow AVM to access the FritzBox, for example to retrieve selected diagnostic data. This makes things easier for anyone who needs help from support. Alternative: Under After logging in with the device password, if you wish, you can also create a comprehensive diagnostic report yourself to send to AVM support.
