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Is your Xbox controller disconnecting? The reason is a ban from Microsoft itself


The Xbox support page has confirmed that it has started banning devices without an official license

Having an official controller for any console is a guarantee against any possible setback, and it is something that many users have experienced first-hand this week. In recent days, several Xbox players have taken to social networks and forums to talk about some problems, ensuring that Xbox controller keeps disconnectingpreventing you from enjoying your games.

Specifically, all users who have reported this type of problem are talking about third-party wireless controllers, not the official console controller. Apparently, all of them have seen how they were prohibited from using the controller after two weeks of purchasing the device, something that led many users to talk about this problem en masse. However, it seems that everything has an explanation.

Xbox console-related product Issue Update pic.twitter.com/QK0N41LmHW

— Brook Gaming (@brookgamingfans) October 20, 2023

Xbox controller disconnects due to lack of official license

Xbox’s own support page has confirmed that if the Xbox controller disconnects due to error 0x82d60002, it is because it is an accessory that “was not manufactured by Microsoft or another Xbox licensed hardware partner”. Therefore, this means that Microsoft has banned all devices that do not have an official license from the brand.

One of the accessories you are trying to connect was not manufactured by Microsoft or another Xbox licensed hardware partner.

The account of Brook Gaming on Twitter, confirming that several of its products will stop working or will be partially affected by the aforementioned error. In fact, it is confirmed that the models that the company cites will receive a countdown of two weeks from when they are connected to the console for the first time, after which their use will be permanently blocked in it, changing the code. error for a 0x82d60003.

Which brands are free from Microsoft ban?

Apparently, the change was introduced in the penultimate update that Xbox consoles received in the month of October, causing unlicensed controllers to disconnect after the stipulated time. This will lead many of you to ask What are the brands that currently have an Xbox license?. Well, currently, some of the brands that will continue to operate are the following:

  • Razer
  • Turtle Beach
  • Power-A
  • Thrustmaster
  • Victrix
  • PDP
  • HyperX
  • ASUS ROG

Whenever you come across an Xbox controller that incorporate the “licensed by Xbox” message, you will be sure that you will be able to continue using them in the future. Therefore, if you have recently considered the possibility of purchasing a new controller for your Xbox, it is important that you pay attention to these types of things, in order to avoid disappointment just two weeks later.


By Xavier Campbell

Xavier Campbell, a dynamic professional with a diverse background in customer service, software project management, and web development. With experience as a customer advisor at B&Q from 2010 to 2014, Xavier honed his skills in delivering exceptional service. Transitioning into the tech industry, he excelled as a software project manager and senior web application developer. Currently, he thrives as a marketing analytics specialist, leveraging his expertise to drive data-driven strategies. As a freelance web fanatic, Xavier immerses himself in the ever-evolving digital landscape, aspiring to become a social media expert. While occasionally facing bouts of apathy, his unwavering passion for technology and marketing fuels his drive for success.