There are many users who, during the last hours, have reported errors on PlayStation Network when downloading video games or add-ons from the Sony platform. Specifically, PS4 and PS5 players have reported the appearance of two error codes (CE-107982-7 and NW-102633-5) that show a temporary malfunction of the application. Here we tell you what each failure means and what solutions the Japanese propose in this regard, although it is also likely that the fault is not yours or your Internet connection; it looks like, It is a widespread problem.
At the time of writing this news, PlayStation has not shared any details regarding this. In fact, the network service status indicates that “All services are active” at this moment. As we said in the previous paragraph, everything indicates that the error comes directly from the PlayStation servers. But, to rule out any problem on your part, below you have the official explanation of the errors and their solution.
Error code NW-102633-5
This error appears with the following message: “The connection to the server has been interrupted. It is possible that a network connection problem or that PlayStation Network or the service provider’s server is temporarily occupied“. To fix it, Sony proposes to follow the following steps:
- Check the status of the PSN page if the server fails or is under maintenance.
- Restart your PlayStation 5, connect it to the Internet using a fixed connection whenever possible, and reconfigure your network settings.
- If you use a wireless connection, check the installation location, that is, try moving the PS5 closer to the router or removing any obstacles that interrupt the connection between them
- Turn off the router and modem, wait at least 5 minutes, and restart them.
- Update your router’s firmware (contact your router vendor for information on how to update your router).
- If possible, try opening the following ports. TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479,49152～65535. For help opening ports and configuring your router, contact your Internet service provider.
- In network settings, set an IP address manually to improve the connection.
- It might also improve if you change your DNS settings temporarily. Go to DNS settings in Network Settings and use a public DNS that certain companies or organizations provide for free and open to the public.
“If the above does not solve the problem, it is likely that the line is temporarily busy. Wait a while and try again later“.
Error code CE-107982-7
Although players have also reported the appearance of this code on PS4 and PS5, PlayStation It does not have a specific website with its explanation and solution. In fact, the message that appears with this error is very brief and does not specify the origin of the problem: “something has gone wrong“. With this, downloading content through PS Network is blocked.
Lacking a dedicated portal, as is the case with the already explained code NW-102633-5, possible solutions for this error are unknown. However, and as we have already mentioned earlier in this text, the community has a theory that the problem comes directly from the PlayStation servers. Therefore, we will have to wait to see how the situation evolves over the next few hours.
What causes PS Network errors?
After the celebration of The Game Awards 2023, a gala where it was revealed that the first expansion of Final Fantasy XVI can be downloaded right now, players have flocked to the PlayStation service to return to the world of Valisthea. Therefore, it is likely that Sony’s servers have crashed due to high community traffic, resulting in widespread problems and error codes. Until further notice, we can only recommend that you follow the instructions already specified in the previous paragraphs and wait for the service to be reestablished as the hours go by.
