Viaplay can be used throughout the Netherlands since March 1. Although enjoying the streaming service’s offer, users experience some problems with the subtitles. We have the solution for that!
If you have already delved into the new streaming service Viaplay, you may have noticed the subtitles. The subtitles that the Viaplay app offers have black bars as a background. If you are in the middle of an exciting piece, this can quickly become disturbing, so we are happy to help you with the solution.
Dive into the box of tricks
Although the app does not offer a direct simple solution for the annoying subtitles, you as a customer have more options than you might think. Indeed, it is possible to address the problem in the settings of your phone. For example, you can adjust the color and size of the subtitles. To adjust the subtitles of the Viaplay app, do not solve the problem in the app itself, but in your settings. This is how you adjust the subtitles.
Step-by-step
1. Grab your smartphone and open settings.
2. Tap the ‘Accessibility’ button
3. Then scroll to ‘Subtitles Preferences’ and tap on it.
4. Tap on ‘Subtitle size and style
5. Select the ‘Subtitle style’ option and tap ‘Custom’
6. Personalize the caption how you like it!
You can give free rein to your creativity by personalizing the subtitles. From adjusting the size of the letters or trying out a new color. The background color of the subtitles can also be adjusted here. Although you could change the black color to a hip new color such as pink or blue, you can also choose to keep the background color transparent. That should fix the black bars blocking the screen.
