Why doesn’t the sound work on the Astro A50? What can you do if you have connected the Astro A50 to your PC or console and you can’t hear any sound? This might be the question asked by one or other owner of the popular gaming headset from Astro. We have summarized a few tips and solutions in the following paragraphs as to what is usually the cause and how you can fix the “problem”.
Astro A50 no sound: what to do?
If the sound doesn’t work on the Astro A50, there could be various reasons. This starts with the wrong mode being set, the wrong audio output device being selected or the volume in the game being set incorrectly. The following things should be checked if you have sound problems with the Astro A50 on your PC, PS4 or Xbox One.
- Check connection and volume: Is the base station of the Astro A50 connected correctly and the volume on the headset AND under Windows or on the console set correctly? Is there a separate volume setting in the game, for example for the game sound, the music in the game or similar?
- Set the correct mode: There is a switch on the back of the base station with which you can change the mode to PC or console. Is the mode set correctly?
- Set the audio output device correctly: You can set the audio output device and define a default device on both the PC and the console. If two audio output devices are connected, for example the TV speakers and the Astro A50, this could be the cause of the problem. For this reason, you should check whether the Astro A50 is set as the default output device (on Windows, right-click on the speaker icon in the task area, on the console in the system settings under the audio settings).
- Try a different USB port: Is the USB port to which the base station is connected perhaps defective? As a test, you should change the USB port on the PC or console if possible.
- Reset Astro A50 to factory settings: If you have problems with the headset, a reset to factory settings sometimes helps. In another article we have already described how to reset the Astro A50. In short: Connect the headset to the power supply and hold down the Dolby button and the game button on the right earphone for around 35 seconds.
- Carry out a firmware update: Is the headset or base station up to date in terms of firmware? If not, then you should install the firmware updates now if the problems occur. Maybe the sound problem has already been fixed with the latest firmware version.
If you know any other causes and solutions to the problem if you have no sound with the Astro A50, please feel free to share them here in the comments section.
